Executive Housekeeping Supervisor
Holiday Inn Express
Housekeeping is what gives hotels the “wow” factor. It’s the moment that guests walk into the hotel and are impressed, then enter their bedrooms and think “wow, this looks wonderful.” The Executive Housekeeper’s primary responsibility is to deliver a great guest experience, by ensuring the hotel (public space and guest rooms) is spotless and prepared for guests.
High school diploma or General Education Certificate is required. Previous Supervisory experience and additional studies in hospitality are encouraged.
Knowledge, Skills and Ability
Must have the ability to work a flexible schedule including nights, weekends and/or holidays.
Must have the ability to speak, understand, read and write the English language.
Must be able to multi-task effectively in a busy public atmosphere.
Must have the ability to apply appropriate resolution to stressful situations.
Must be able to read, understand, model, and enforce the Employee Handbook. Must be able to follow policy and perform to enhance professionalism in appearance and behavior.
Must be capable of performing all hourly functions and operating all equipment in department.
Must be able to compute basic mathematical calculations including addition, subtraction, multiplication, and division.
Must be able to perform basic computer skills (including Excel, Word, and E-Mail). Duties and Responsibilities
Know and live the mission and values of the hotel brand and company.
Maintain a friendly and helpful demeanor at all times. Respond promptly to requests from guests and other departments.
Provide the highest quality of customer service to the guest at all times. Welcome and acknowledge all guess according to company standards, anticipate and address guests’ service needs, assist individuals with disabilities, and thank guests with genuine appreciation.
Ensure Company Guest Satisfaction Standards are met or exceeded through room and public area cleanliness and attention to guest needs.
Supervise Housekeeping, Laundry, and Public Space to ensure all brand and company standards/polices are maintained or exceeded.
Ensure cleanliness and organization of linen room, laundry area, lost and found, storage rooms, employee break room and Guest Room Attendants carts.
Oversee staffing levels and make adjustments to ensure service levels are met within labor model. Ensure that all employees are following their schedule and taking their breaks.
Complete housekeeping inventories, as assigned. Operate within departmental budgets through effective stock and cost controls and well managed schedules.
Ensure team members have an up-to-date knowledge of all room categories and amenities.
Monitor the appearance, standards, and performance of the Housekeeping, Laundry, and Public Space team with an emphasis on training and teamwork.
Breakout and Close House. Assign specific duties to staff for efficient operation of Housekeeping.
Monitor and maintain productivity standards (MPOR) and Month End Reporting. Hold team members accountable to MPOR standards.
Ensure completion of Inspections of Guest Rooms, Laundry, and Public Area; Coach and Counsel Employees as necessary; Complete Room Attendant, Laundry, and Public Space responsibilities, as needed.
Ensure all employees have proper supplies, functioning equipment and uniform including nametag, gloves and goggles.
Schedule and ensure completion of general, daily, and deep clean duties.
Ensure all brand and company training standards are maintained. Responsible for training all new employees and cross-training existing employees.
Responsible for hiring, coaching and proper termination of Housekeeping employees.
Resolve routine employee issue as needed and bring issues to the attention of the property manager as necessary. Make recommendations to manager in accordance with progressive disciplinary policy.
Train employees on safety standards and enforce those standards on a consistent basis. Identify employees engaging in unsafe behaviors and retrain them appropriately. Complete accident investigations and take steps to prevent future accidents. Follow up with injured employees.
Promote teamwork and employee morale. Treat people with respect. Recognize employee successes.
Maintain good communication and work relationships in all hotel areas and with external customers and suppliers.
Complete Person-In-Charge responsibilities, as needed.
Have a thorough knowledge of emergency procedures and ensure staff responses appropriately in the event of an emergency. Assist in an Emergency when necessary.
Develop a thorough knowledge of hotel staff, services, room locations, room rates, amenities, and hotel surroundings (i.e. mall, restaurants, and medical facilities).
Complete the shift work Checklist as assigned.
Must successfully complete education related to assigned duties and role. Complete other duties as assigned.
Working Conditions Public, business atmosphere, located within building in which temperatures may vary within reason of indoor climates. Must be able to move, lift, carry, and place objects weighing less than or equal to 25 pounds without assistance and in excess of 25 pounds with assistance. Must be able to push and pull a loaded housekeeping cart and other work-related equipment over sloping and uneven surfaces. Must be able to reach overhead and below the knees, including bending, twisting, pulling, and stooping. Must be able to stand, sit, kneel, or walk for an extended period across an entire work shift. Must be able to grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination.