Director of Operations- Western

Delivering truly memorable experiences is a complex and ever-evolving operation. To keep things running smoothly, we are looking for a Director of Operations who knows how to bring the best out of people, maintain exceptional standards and maximize financial returns. You would be overseeing 7-10 hotels throughout Western Michigan: Ann Arbor, Battle Creek, Big Rapids, Lansing, Kalamazoo.

A little taste of your day-to-day

Every day is different, but you will mostly be:

• Working closely with your General Managers & Corporate team members to establish and carry out brand and company standards
• Directing everyday activity and assignments to enable your team to deliver exceptional guest experiences
• Establishing and implementing service recovery guidelines in order to ensure complete guest satisfaction.
• Review and approve adequate plans for the control of planned outputs, budget spending, labor efficiency, material efficiency, engineering effectiveness, customer service, and order entry efficiency, along with human utilization.
• Helping your General Managers to develop, implement and monitor financial and operating plans to safeguard guest satisfaction and promote profitability

What we need from you

• Bachelor’s degree, higher education qualification or equivalent in Hotel Administration / Business Administration
• Three years of guest service/hotel experience with at least two years in a supervisory capacity, or an equivalent combination of education and experience
• Previous extended stay experience or experience in a hotel of similar size and complexity preferred
• Must speak fluent English

What you can expect from us

As a Director of Operations with Amerilodge Group, you will be eligible to take part in a Comprehensive Benefit Plan with the company. You will be eligible for our Medical, Dental, and Vision insurance, along with STD/LTD, and Life Insurance. In addition, you will accrue 2 weeks of Paid Time Off during the year to maintain your work/life balance. We also offer Employee Brand Discounts, Employee Referral Bonuses, and an Employee Assistance Plan.

We welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. We are an equal opportunity employer and offer opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.

We are always excited to meet new people and help them feel welcome in our place of employment! We look forward to talking to you about the opportunities we have available!